Answers to frequently asked questions about WEN Products. For questions about specific products, please see our Product FAQs page.

Orders and returns

What shipping options are available?

Please see our Shipping and Returns page.

How can I change or cancel an order?

Please give us a call at 1-847-429-9263, Monday - Friday, 8 - 5 Central time, to speak with one of our friendly customer service representatives. You can also email us at orders@wenproducts.com, or fill out the contact form on the Contact Us page.

How can I return an item I purchased?

Please review the Return Policy and contact us using the information on that page. You can also fill out the contact form on the Contact Us page.

When will my order ship?

Most orders are processed the same or next day, and ship within two business days of the order being placed. When your order ships, you'll receive confirmation and tracking information at the email you used to place the order.

Do you ship to Canada, US Territories (Puerto Rico, Guam, etc.) or APO/FPO boxes?

Yes. Please see our Shipping and Returns page for more information.

When will I receive my order?

It depends on your location, the shipping speed chosen, and other factors, but typically, within 2 - 9 days of placing an order. If you need a package sooner, select a faster shipping option at checkout.

Contacting us

How do I get in contact with you?

Feel free to give us a call at 1-847-429-9263, Monday - Friday, 8 - 5 Central time, to speak with one of our friendly customer service representatives. You can also email us at orders@wenproducts.com, or fill out the contact form on the Contact Us page.

Warranty and registration

What is the warranty period?

It varies by product. Please refer to the warranty statement in your product's manual for more information, or check out our Warranty Statement.

What is covered under the warranty?

Please refer to the warranty statement in your product's manual for more information, or check out our Warranty Statement.

How do I register my new WEN product?

No registration is needed. Keep your proof of purchase (included order date, place of purchase, and order number) and record your model number and serial number, in case you ever need to file a warranty claim, or in the unlikely event of a product recall. Check our Product Registration page for more information.

Is my warranty valid in countries other than the US or Canada?

No. Please refer to the warranty statement in your product's manual for more information, or check out our Warranty Statement.

Where can I find one of your authorized service centers?

Please contact us for assistance finding a service center in your area.

Manuals

I lost the manual for my product. Where can I get a new one?

Enter your product's model number in the search bar above. The webpage for each model has that model's manual posted below the description.

The information in my copy of the manual doesn't match the information in the online copy. What gives?

Due to our efforts to continuously improve our products and manuals, the information between the two versions may not correspond perfectly. If you have any questions about anything in your manual, please feel free to contact us.

Spare parts

How do I order spare parts?

I can't find the part I need on your website. How can I order it?

Why isn't a certain part stocked?

While we do our best to stock as many parts as we can, unfortunately we cannot stock all of them. If you need a part, please give us a call at 1-847-429-9263, Monday - Friday, 8 - 5 Central time, and we'll do our best to help you find the part you need.

Partnerships and sponsorships

Can you send me free tools for reviews? Or can you sponsor me?

Unfortunately we aren't doing any sponsorships or partnerships at this current point in time, but we appreciate you thinking of us. Feel free to contact us if you have any other questions, and share your projects with us on Instagram, @wenproducts. We love seeing what people make with our tools!